Operations & Security Summit 2019

Join IDA and the Downtown Phoenix Partnership for the inaugural Operations & Security Summit April 10-11, 2019. This Summit will concentrate on clean and safe teams, public safety, homelessness and exciting opportunities that impact the public realm through smart city applications. Collaborate and gain ideas from other operations professionals and learn to cultivate the story of our successes.

As Arizona’s urban center, Downtown Phoenix provides unique year-round experiences thanks to a rich history, diverse culture, fantastic art community and booming live music scene. From award-winning restaurants to exciting sports events and concerts, this is the epicenter of fun things to do Phoenix. Join us in the Valley of the Sun!

Attend the Event

The Operations & Security Summit will be held in downtown Phoenix. Registration is now open.

  • Early Bird Rate: $175 until Wednesday, February 27, 2019
  • Regular Rate: $200 until Tuesday, April 2, 2019
  • Onsite Registration Rate: $225 available onsite April 10-11, 2019
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    For further information or assistance, please email the IDA registration team at registration@downtown.org.


    The Program

    The program will be updated in the coming weeks (program is subject to change).

    Get social! What questions will you come ready to ask? Share them on Twitter using #IDAOps19.


    Pre-Conference Workshops

    DTPHX Field Services Staff Shadowing Opportunity ($25)

    Wednesday, April 10th | 10:00 a.m. - 12:00 p.m.

    Meeting location: DPI Office, 1 E. Washington Street, Ste 230

    How does Phoenix's Clean & Green Team (Streetscape) get the job done? What is it like to be a hospitality Ambassador in Phoenix? Tour downtown with our team and talk about scope of work, equipment, uniforms and more.


    What's our Real Role with Homelessness Workshop ($50)

    Wednesday, April 10th | 1:00 p.m. - 4:00 p.m.

    Meeting location: DPI Office, 1 E. Washington Street, Ste 230

    Work with representatives from Arizona State University's Watts College of Public Service & Community Solutions to strategize what is truly a BID's role in homelessness.


    Post-Conference Tour

    Tempe's Streetcar Project Tour ($25)

    Friday, April 12th | 9:00 a.m. - 12:00 p.m.

    Meeting location: TBD

    Meet the team from Valley Metro, the regional public transportation agency for the Phoenix metropolitan area, and explore how collaborations can grow when it comes to wayfinding, first/last mile ride options and security notification systems. Learn about the Tempe Streetcar project—the first modern streetcar line in the Valley. Travel to Tempe on the light rail to see the streetcar project come to life and explore Tempe's famed Mill Avenue. The tour will end at noon. Afterwards, enjoy lunch on your own along Mill Avenue!



    Hotel information coming soon.


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    Hillsborough Street CDC

    Cancellation Policy

    Cancellations received or postmarked by March 15, 2019 will receive a refund less a $100 processing fee. Refunds will be processed approximately 30 days after the event. Cancellations received after March 15, 2019 will not be refunded.


    Sponsoring the Operations & Security Summit allows you access to an audience of urban leaders from around the country who want to learn how your product or service can work for them. Download the 2019 Spring Sponsorship PDF to review sponsorship packages for the 2019 Operations & Security Summit in Phoenix, Arizona. Contact Tracie Clemmer, IDA Director of Corporate Relations at tracie@downtown.org for more information.


    Interested in hosting a future event? Contact Carolyn Dellutri, IDA Director of Professional Development at carolyn@downtown.org.